All items may be returned within (3) days of receving them in the mail. First time customers should order (1) jewelry set so that they are familiar with our design quality and materials before ordering muliple sets. ANY defects or problems with our products not caused by damage in shipping will of course be taken care of with either replacement or full refund. Shipping damages are covered below under insurance.
Shipping ~
We utilize USPS Priority Mail and will include an additional charge for insurance. (Please refer to USPS website at www.usps.com for actual cost per value. This policy is due to the fact that artisan jewelry is one-of-a-kind and cannot be replaced without being completely re-worked; in some cases, product just cannot be duplicated due to un-availability of components. Where possible, I will combine shipping for multiple items...this means, if you order (2) jewelry sets, and the weight for both of them is under the limit set by USPS, there is no additional charge for those items within that increment. The only additional charge would be for insurance to cover the total purchase price of the items. If the customer HAS to have their purchases shipped using another method, please email me or call; I will make arrangements to find out the total cost to ship by that method and notify customer of additional charges. At all times, I try to save the customer money on shipping...you are basically charged for the actual cost of shipping and insurance.
Privacy ~
Your privacy is just that...PRIVATE! We, at Working Girl Gemsrecognize that and honor it. So, when you leave your personal information with us for any reason, i.e., making a purchase or adding your information to our Customer List for any reason, or just contacting us by phone or email...the information you give to us, STAYS with us. It is that simple. We will use it only for our purposes, such as emailing information to you that you have requested or signed up for, or to purchase our beautiful product line from us! That is all.